Why aren't my users getting their Stormpath e-mails?

Did you sign up for Stormpath with a Yahoo e-mail address prior to 9/17/2014? If so, your users may not receive e-mails from your Stormpath tenant.

When Stormpath sends your users an e-mail, we use your e-mail address to populate the "From" field by default. Due to recent changes to Yahoo Mail, Stormpath's Email service (Sengrid) is no longer able to deliver e-mail when the "From" address is an @yahoo.com domain. You can read more about this issue here.

**Important: Due to this and related issues, Stormpath no longer uses your email as the “From” address by default. This change went into effect on September 17, 2014.

Luckily, you have a couple options to fix the problem:

  1. Update the "From" field in your Account verification configuration. We strongly suggest using an address on a custom domain like "admin@awesomeapp.com". Functionality to change the "From" field is available on the Lite tier and up.
  2. Signup for a new Stormpath tenant with an e-mail address on a custom domain. Stormpath developer accounts are completely free forever, so you can start with a fresh tenant whenever you'd like.
  3. Contact Stormpath support - we're happy to work with you to resolve the problem!

If you suspect Stormpath emails are not going out at all, please first check our status page: http://status.stormpath.com/. If there are no issues listed on that page and you have confirmed with your users that their emails have not landed in the spam filter, please let us know!

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