If you suspect Stormpath e-mails are not being delivered, please first check our status page: http://status.stormpath.com/.
Assuming there are no known issues listed, please send us:
- The type of email(s) in question. For example, “Password Reset Confirmation Message”
- Addresses of users that should have received an email but did not.
- Approximate timestamps for when the email(s) should have gone out.
You can submit a ticket (above) or email us directly at firstname.lastname@example.org with this information. We take delivery of our workflow emails very seriously and will gladly look into any reports!