Getting Help from Stormpath

Support for everyone

Stormpath offers support for all users. All customers, even those on our free developer plan can receive support from our engineers. We encourage you to use our Documentation and Knowledge Base, but if you still have questions, you can contact our Support team for additional help.

To contact support, you can submit a private ticket from any of our websites (Documentation, Admin Console, by clicking the "Support" button in the bottom-right corner.

All account administrators will be able to view and add comments to Support Center tickets. 

Ticket Response Times

Ticket response times will vary based on your support plan (shown below).

 Public API SubscriptionsEnterprise Lite

Enterprise & Private Deployments

Ticket Prioritization Lowest Normal Prioritized
Business Hours M-F 9am-6pm PST M-F 9am-6pm PST Standard Issues:M-F 9am-6pm PST / Critical Issues: 24/7
First Response Time 2-3 Business Days 24 hours Standard Issues: 3 hours / Critial Issues: 1 hour
Premium Support No No Access to premium support email for critical issues


If you have specific support requirements or are interested in the Enterprise Support option, please contact sales.

Have more questions? Submit a request



Please sign in to leave a comment.