Support for everyone
Stormpath offers support for all users. All customers, even those on our free developer plan can receive support from our engineers. We encourage you to use our Documentation and Knowledge Base, but if you still have questions, you can contact our Support team for additional help.
To contact support, you can submit a private ticket from any of our websites (Documentation, Admin Console, Stormpath.com) by clicking the "Support" button in the bottom-right corner.
All account administrators will be able to view and add comments to Support Center tickets.
Ticket Response Times
Ticket response times will vary based on your support plan (shown below).
|Public API Subscriptions||Enterprise Lite||
Enterprise & Private Deployments
|Business Hours||M-F 9am-6pm PST||M-F 9am-6pm PST||Standard Issues:M-F 9am-6pm PST / Critical Issues: 24/7|
|First Response Time||2-3 Business Days||24 hours||Standard Issues: 3 hours / Critial Issues: 1 hour|
|Premium Support||No||No||Access to premium support email for critical issues|
If you have specific support requirements or are interested in the Enterprise Support option, please contact sales.